Conversational UX · AI
Chatbots give users fast, friendly answers and guide them through tasks — anytime, on any device.
These screens are fully interactive — tap through the prototype to explore key flows, transitions, and real app behaviors.
A closer look at the work.
Each project below is a slice of the same practice — design that's clear, warm, and useful.
Role — Designer · PP Chatbot
PushPress AI
Your gym assistant. A friendly in-app AI that helps members and staff handle class schedules, membership questions, billing, workout tips, and more — with quick-action shortcuts for the tasks they do most.
Role — Designer · KFC AI
KFC AI
A smart ordering companion that answers menu questions, surfaces deals, recommends combos, and handles voice or text requests — then turns those conversations into placed orders, tracked deliveries, and shareable files. Built for speed, accuracy, and the KFC brand.
Hover, tap, or use the chips to explore each feature on the mockup.
Role — Lead UX · Transamerica Chatbot
Transamerica AI Assistant
Your retirement planning partner. A professional, on-brand assistant that answers questions about retirement planning, account balances, portfolio management, contributions, fees, beneficiaries, and loans — with quick actions, typing indicators, timestamps, and a clean minimize/maximize experience.
Role — Lead UX · Transamerica Notifications
Transamerica Notifications
AI-powered retirement insights and alerts. Prioritized notifications surface contribution recommendations, market updates, milestones, rebalancing opportunities, tax strategies, and weekly summaries — each with a clear next step so users can act without leaving the feed.
"Users started thanking the bot. That's when we knew the tone was right."
— Conversational Design Lead
Do you write the copy too?
Yes — voice, tone, and every message.
Which platforms?
Web, in-app, and embedded assistants across mobile and desktop.
Do you work with LLMs?
I design the prompt architecture and guardrails alongside engineering.
Next project
Apps & Kiosks
Seamless digital experiences across every touchpoint.